Frequently Asked Questions

The Name Change

When is this effective?

June 29, 2019

Will I notice any changes?

The bank's business hours, locations, and routing number will remain the same. Checks, debit cards, deposit tickets and endorsement stamps will continue to work with no exceptions.

Will there still be FDIC deposit insurance?

Yes, all deposits with FDIC insurance will continue to have FDIC deposit insurance.

How about my checks?

Customer checks will continue to be honored provided there is a positive balance, reserve cash or overdraft protection. Any check or deposit slip orders placed after June 28, 2019 will come as The FNB Community Bank.

Can I still use my current debit card?

Debit / ATM cards will continue to work. We are working on a mass card re-issue with the EMV or smart chip to occur late in 2019 or in 2020.

Will my online banking work the same?

Yes, it will continue to work with the same usernames, passwords, and web address.

Will there be changes in Wires / ACH?

Our Routing Number will continue to be the same. Therefore, wires and ACH will continue to process.

I have a First National Bank money bag. Can I still use it?

The green zippered deposit bags will continue to be accepted. We will order new bags as The FNB Community Bank and eventually replace the bags currently outstanding. No timeline has been determined on this yet.

General Banking

My debit card has been lost or stolen, what should I do?

During banking hours, please contact any The FNB Community Bank location or contact the main branch at (618) 283-1141. After banking hours, please contact 1 (844) 202-5333.

What should I do if my identity has been stolen?

For information on what to do if you believe you're a victim of identity theft, visit our Identity Theft page.

How do I set a PIN number for my debit card?

You can stop by any of our The FNB Community Bank locations to set / change your debit card PIN number. If you are unable to stop by one of our locations, you can call and request a random PIN number to be sent by mail.

How can I sign up for online banking?

Enroll Today to start the online banking application!

I have been locked out of my online banking, what should I do?

 If your account has been locked, please call The FNB Community Bank and speak with one of our Customer Service Representatives to enable your account.

How do I update my address or phone number?
  • Online Banking: Under the Welcome Tab, select "Change Contact Info" to update your contact information. Online Banking Login is located at the top of this page.
  • In Person: Call or stop by any of our The FNB Community Bank locations and one of our representatives will take note of the change.


How do I sign up for e-statements?

There are two ways to sign up:

  • You can sign up when you apply for online banking. Please select to Opt-In for e-statements during the setup process. Enroll Today!
  • Online Banking: Under the Welcome Tab, select “Services & Settings” and then “View Statements”. On the right hand side of the screen, select Electronic Only Statement Delivery, review the agreement statement, and then select "Accept". You can now select whether to opt-in a single account or all of your accounts for e-statements.
How can I get a copy of my bank statement?
  • Online Banking: You can print your statements for free. When viewing online statements, select the desired statement and select print in the upper right-hand corner.
  • In Person: You can call or stop by any of our The FNB Community Bank locations to request bank statements. Note: Special Statement Fee $2 per statement (additional $0.50 per page of images)


What documentation do I need to provide?

The documentation required for each loan differs depending on the loan program. Some programs require income, employment, and asset verification, etc. and others require minimal documentation. Your loan officer will provide you with a list of items needed.

Are there any loan programs that don’t require a down-payment?

Yes, there are loan programs that do not require a down payment. If you and / or the property you are purchasing meet certain credit, employment history, location and other determining factors, a zero-down payment loan may be an option for you. Contact one of our mortgage consultants to see if this is an option for you.

What is an escrow account?

An escrow account is set up to collect your payments for property taxes, homeowners insurance and possibly other items, in equal amounts over a 12-month period, to be paid on your behalf when those bills come due.

What is the difference between the interest rate and the annual percentage rate (APR)?

The interest rate is the rate you agree to pay for your mortgage loan. It is used to determine the interest portion of your monthly payment. The annual percentage rate (APR) includes your interest rate and prepaid finance charges to give you an average yearly rate.


What types of student loans do you offer?

The FNB Community Bank Trust Department offers the Ella McKee Student Loan, an interest-free private foundation loan that assists full-time students from Fayette County with out-of-pocket expenses. For more information, please contact the Trust Department at (618) 283-9860.

What types of scholarships do you offer?

The FNB Community Bank Trust Department offers many different scholarships. Please see the Trust - Student Loan / Scholarships page for the applications.